Steven Ritchie has been the CEO of Papa John’s Pizza since January 2018. As the new CEO he is committed to making Papa John’s the best pizza restaurant in the business. One thing that Ritchie has been doing since his tenure at the company began is getting to know his employees. Papa John’s is headquartered in Louisville, Kentucky. However, Steven Ritchie has been traveling the country to figure out from first hand experience what his employees think about their company.
Knowing the perspective of his employees helps Papa John’s to become a highly successful organization. This is because their knowledge will help Ritchie to figure out the best way to run the business. Ritchie can use this information to improve the production and delivery of the chain’s pizza. He can also figure out what the customers are really looking for when they step into a Papa John’s pizza shop.
Steve Ritchie Papa John’s grew in Papa John’s. He joined the chain back in 1996 as a customer service representative. From this position he started to move up. Ritchie first learned all of the positions within the franchise. He learned how to make pizzas, how to interact with customers and the best way to deliver this high-quality pizza to customer’s homes.
Ritchie also learned how to operate the business side of Papa John’s. He eventually became an assistant manager before managing his store. He hired and fired employees, made sure the store’s financial records were in order and he established relationships with suppliers. Ritchie knew about everything within Papa John’s. If the pizza ovens went down, he knew how to repair them. If he could not get them repair himself, he called on somebody who could.
Ritchie’s approach to Papa John’s allowed him to own his own franchise by 2006. By 2014 he became Chief Operating Officer of the organization. A year later he became the president of the organization. Ritchie’s experience and dedication will help the company to develop globally and to improve the company’s marketing brand.
Steve Ritchie current approach with his employees is very important because Papa John’s plans on focusing on their employee’s efforts to make the company an even stronger competitor in the market. Papa John’s current and future success will be tied into the workers who operate the franchises all over the world.