On June 23, 2008, Rick Smith was installed as Securus Technologies’ CEO. Smith came to Securus Technologies with an impressive background peppered with success in the telecom, finance, IT and business development fields. Only three years into his tenure at Securus, Smith had successfully led the reduction of the company’s debt by $25 million. This feat that was ahead of the schedule set by the indenture agreement, better positioned Securus’ balance sheets for future investments.
His goal was to position Securus Technologies as a one-stop prison management system by developing tools and programs that provide value and service to prisons. To meet the goal, the company invested $600 million in direct investments into technology, and developed patents geared to improve communication and prison management and workflow platforms. The tools were designed to support Securus’ customer base: the inmates, their friends and families, law enforcement and prison administrators. Read more articles at securustech.net.
To support the inmates, Securus Technologies provided innovative communication services to inmates and their friends and families. For example, Securus Technologies updated the current communication technology used for inmate visits by installing video visitations. This allowed inmates the ability to Skype with friends and family. Another useful patent developed was a video mail system that allowed inmates to record and send video messages to friends and family outside of the facilities.
Securus Technologies has also invested in information management platforms that are geared to make prison administrator’s work effective and efficient by simplifying the work flow processes. These tools include inmate real-time monitoring and tracking devices.
Law enforcement officers have also used Securus’ tools. Call databases have been used to obtain vital recordings that have helped solve a broad range of crimes. Other tools introduced by Securus include the recently patented “identical conversation detection method.” This tool recognizes when inmates make conference calls illicitly.
Interestingly, Smith came from humble beginnings. Born Richard A Smith in Buffalo, New York to a blue-collar family; Smith’s father was a high school dropout who worked at a Chevrolet factory. Growing up, Smith saw hardship in his community; he saw how family’s struggled to make ends meet. Armed with a Bachelor’s degree in electrical engineering, a Master’s degree in mathematics, and an MBA, Smith climbed the ladder that eventually landed him at Securus where he has worked hard to lead the company to its current successes. His upbringing helped him develop sensitivity to the plight of the inmates and their families who he recognized as being resource constrained.
Rick Smith Securus has amassed patents in technology that will be used to enhance inmate accessibility to family and friends as well as streamline the work of administrators and law enforcement.